--- title: The service provider did a poor job — how do I complain? description: We’re here to make this right. Email us at alfie@heyalfie.com with photos or videos of the work, plus your name and property address. We’ll sort it out with the service provider — and if the work still isn’t up to scratch, you’re covered up to £1,000 under our Guarantee (T&Cs apply). --- [Skip to content](https://help.heyalfie.com/help-centre/the-service-provider-did-a-poor-job-how-do-i-complain#main-content) [Send us a message](https://help.heyalfie.com/help-centre/kb-tickets/new?hsLang=en-gb) ![Logo4x](https://help.heyalfie.com/hs-fs/hubfs/Logo4x.png?width=150&height=26&name=Logo4x.png) - [Home](https://www.heyalfie.com/) - [Speak to Alfie](https://app.heyalfie.com/) - [Forgot Password](https://help.heyalfie.com/help-centre/ive-forgotten-my-password-how-do-i-reset-it) Open main navigation Close main navigation - [Home](https://www.heyalfie.com/) - [Speak to Alfie](https://app.heyalfie.com/) - [Forgot Password](https://help.heyalfie.com/help-centre/ive-forgotten-my-password-how-do-i-reset-it) - [Send us a message](https://help.heyalfie.com/help-centre/kb-tickets/new) - [Contact us](https://help.heyalfie.com/help-centre/kb-tickets/new) [Contact us](https://help.heyalfie.com/help-centre/kb-tickets/new?hsLang=en-gb) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.heyalfie.com/help-centre?hsLang=en-gb) 2. [Bookings](https://help.heyalfie.com/help-centre/bookings?hsLang=en-gb) 28 August 2025 # The service provider did a poor job — how do I complain? We’re here to make this right. Email us at alfie@heyalfie.com with photos or videos of the work, plus your name and property address. We’ll sort it out with the service provider — and if the work still isn’t up to scratch, you’re covered up to £1,000 under our Guarantee (T&Cs apply). - [Bookings](https://help.heyalfie.com/help-centre/bookings?hsLang=en-gb) - [Accounts](https://help.heyalfie.com/help-centre/accounts?hsLang=en-gb) - [Property](https://help.heyalfie.com/help-centre/property?hsLang=en-gb) - [Technical](https://help.heyalfie.com/help-centre/technical?hsLang=en-gb) - [Premium](https://help.heyalfie.com/help-centre/premium?hsLang=en-gb) - [Home](https://www.heyalfie.com/) - [Speak to Alfie](https://app.heyalfie.com/) - [Forgot Password](https://help.heyalfie.com/help-centre/ive-forgotten-my-password-how-do-i-reset-it) [![Hey\_Alfie\_Logo\_2000px-1](https://help.heyalfie.com/hs-fs/hubfs/Hey_Alfie_Logo_2000px-1.jpg?width=50&height=50&name=Hey_Alfie_Logo_2000px-1.jpg "Hey_Alfie_Logo_2000px-1")](https://www.heyalfie.com/) Hey Alfie UK Limited. All Rights Reserved. [mailto:alfie@heyalfie.com](mailto:alfie@heyalfie.com) Copyright © 2025