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Hey Alfie Premium: Complete Guide

Hey Alfie Premium is a paid home care membership that gives homeowners ongoing access to trusted tradespeople, built in protection if work goes wrong, and predictable costs for home maintenance and repairs.

What is Hey Alfie Premium?

Hey Alfie Premium is a paid home care membership that gives homeowners ongoing access to trusted tradespeople, built-in protection if work goes wrong, and predictable costs for home maintenance and repairs.

Instead of finding and managing tradespeople each time an issue arises, Premium members have a single plan that covers common home problems throughout the year, from small fixes to urgent repairs.

Premium is designed to reduce stress, uncertainty, and risk when dealing with home maintenance.

Why Hey Alfie Premium Exists

Homeowners consistently face the same problems when managing repairs:

  • Difficulty finding reliable tradespeople

  • Uncertainty about pricing and quality

  • Risk of poor workmanship with no recourse

  • Repeated admin and coordination effort

  • Fear of being overcharged or upsold

Hey Alfie Premium exists to solve these problems by:

  1. Centralising trust: Tradespeople are sourced and managed through Hey Alfie, removing the need for homeowners to check providers themselves.

  2. Reducing risk: Each plan includes a guarantee if work is not completed to the right standard.

  3. Simplifying access to repairs: Members receive included tradesperson time each month that can be used across multiple jobs.

  4. Making home care predictable: Fixed monthly pricing replaces one-off call-out uncertainty.

Premium is not just about cheaper repairs, it is about peace of mind and reliability.

Hey Alfie Premium Plans Available

Hey Alfie Premium offers two membership plans: Gold and Premium.

Both plans include access to trusted tradespeople, a guarantee, and credits back on completed jobs.

The difference between plans is the level of protection and included tradesperson time.

Plan 1: Gold Plan

Who it’s for: Homeowners who need help occasionally and want basic protection for smaller fixes.

What’s included

  • £2,500 guarantee: If a tradesperson does not complete the work to the right standard, Hey Alfie will pay up to £2,500 to have the issue fixed by another tradesperson.

  • Included tradesperson time:

    • On the Gold Monthly plan, you get 30 mins of tradespeople time included every month. Time is rolled over if unused. Time can be used for small jobs, maintenance, and minor repairs.

    • On the Gold Yearly plan, you get 6 hours of tradespeople time included every year. Time is rolled over if unused. Time can be used for small jobs, maintenance, and minor repairs.

  • 5% back on every job: Credit is automatically applied toward a future booking with Hey Alfie.

Pricing

  • Gold Monthly: £39.99 per month

  • Gold Yearly: £33.33 per month. Billed yearly as £399.99 per year

Plan 2: Premium Plan

Who it’s for: Homeowners who want ongoing protection, regular repairs handled, and maximum peace of mind.

What’s included

  • £5,000 guarantee: If a tradesperson does not complete the work to the right standard, Hey Alfie will pay up to £5,000 (including VAT) to have the issue fixed by another tradesperson.

  • Included tradesperson time:

    • On the Platinum Monthly plan, you get 1 hour of tradespeople time included every month. Time is rolled over if unused. Time can be used for small jobs, maintenance, and minor repairs.

    • On the Platinum Yearly plan, you get 12 hours of tradespeople time included every year. Time is rolled over if unused. Time can be used for small jobs, maintenance, and minor repairs.
  • 5% back on every job: Credit is automatically applied toward a future booking with Hey Alfie
Pricing

  • Platinum Monthly: £69.99 per month

  • Platinum Yearly: £58.33 per month. Billed yearly as £699.99 per year

Important Usage Details (Applies to Both Plans)

  • Unused time rolls over: Any unused tradesperson time accumulates and can be used later.

    • On the Gold Plan, the maximum rolled over balance is 12 hours
    • On the Platinum Plan, the maximum rolled over balance of 24 hours 

  • Minimum call-out time: Each job has a minimum 1-hour call-out, regardless of plan.

  • Credit usage: Credit is issued as Hey Alfie account credit and applied to future bookings automatically.

  • No restriction on job types: Included time can be used for maintenance, small fixes, or emergencies.

Frequently Asked Questions

What can I use Hey Alfie Premium for?

Hey Alfie Premium can be used for general home maintenance, small fixes, and emergencies throughout the year.
There are no restrictions on how you use your included tradesperson time.

What does the £5,000 guarantee actually mean?

If a tradesperson does not fix the issue to the right standard, Hey Alfie will pay up to £5,000 (including VAT) to have the work completed by a different tradesperson.

This guarantee applies to Premium members.
Gold members receive a £2,500 guarantee under the same terms.

Can I cancel if it’s not right for me?

Yes. You can cancel your plan at any time.

You also have 14 days to try Hey Alfie Premium.
If you book a visit during this trial period, you will only pay for the cost of that job.

Summary

Hey Alfie Premium is a membership designed to remove the hassle, risk, and uncertainty from home maintenance.

  • Gold offers basic protection for occasional fixes

  • Premium offers maximum protection for ongoing home care

  • Both plans include trusted tradespeople, guarantees, and credit back

The core benefit is peace of mind: knowing your home problems will be handled properly, without stress.