Bookings

Need help with your Hey Alfie booking? Learn how to schedule, reschedule, or cancel home service appointments. Plus what to expect before and after a job is done.

• What if none of the quotes fit my budget?
• How do payments work?
• Why do you ask for a deposit?
• Will my contact details be shared with the Service Providers?
• Are all quotes inclusive of VAT?
• How do I know which quote or provider to choose?
• I’m not sure the service offered is right for me.
• Are quotes final or can the price change?
• How do I pay for my booking?
• None of the dates offered work for me, can I request more options?
• How do I cancel or reschedule my visit?
• How do I contact the tradesperson before they arrive?
• The tradesperson never arrived — what should I do?
• How do I leave a review for a service provider?
• How do I look at my previous bookings?
• The service provider hasn’t fixed the work after I complained?
• The service provider did a poor job — how do I complain?